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Contact support

Create a support request with server and user context.

Access

Server member. A server override made with /config access lvl takes precedence over the default.

Required setup

The server is activated, the feature is enabled, required roles and channels are configured, and the bot has View Channel, Send Messages, Embed Links, and Read Message History. Role actions also need Manage Roles; voice actions need Connect and Speak.

/support

Purpose

Create a Racco support request.

Syntax

/support

Parameters

No parameters.

Who can run it

Server member.

Server override

An administrator can inspect or change the level with /config access lvl. Level 0 is administrator-only; levels 1–5 map to the host profile. Use /qa diagnose for a concrete member.

Required setup

The server is activated, the feature is enabled, required roles and channels are configured, and the bot has View Channel, Send Messages, Embed Links, and Read Message History. Role actions also need Manage Roles; voice actions need Connect and Speak.

Procedure

  1. Open an appropriate channel and enter the slash command.
  2. Fill every required parameter; leave an optional one empty to use the server default where supported.
  3. Review the confirmation before changing roles, balances, or an active event.
  4. After the response, verify the created message, profile, or panel record.

Expected result

On success, Discord shows a confirmation and an object ID when later cancellation or continuation needs it. Resolve an error before retrying.

Buttons and forms

When a command creates a panel, use buttons and forms only from its latest message. If a button no longer works, refresh the message or reopen the panel.

State changes

The result is sent to the user and, when configured, to a staff channel or panel audit log.

Common errors

  • Access denied. Verify level, direction, and the server override with /qa diagnose.
  • Server is not activated. Complete activation in the panel's Server section.
  • Feature is disabled. Enable the relevant feature toggle and save settings.
  • Channel or role is missing. Configure the required panel field and retry.
  • Bot permission is missing. Move the bot role above managed roles and grant the missing Discord permission.

support